Stanbic IBTC Bank Mobile and Internet Banking Support Officer

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning

service, and strong global presence helps us maintain our market-leading position. We offer

all our clients a wide range of personal and commercial banking products through over 180

branches spread across every state in Nigeria and our online banking platforms.
We place huge value on the talent of our people to drive our continued success, and to

support our plans for growth. We now need a talented and resourceful graduates to help us

fulfill our business objectives and build customer loyalty.

Responsibilities:

    Managing Mobile Money and Internet Banking Platforms for optimum performance
    Provide 2nd level support for bank branches on Internet and Mobile Banking applications
    Proactive designing of solutions to enhance the delivery of services on the two channels
    Generation of useful reports from the platform for reporting and troubleshooting.
    Troubleshooting reported issues from application, operating system and network

perspective and providing evidence of what the issue might be.
    Working smoothly with other unit members to resolve issues.
    Ensuring that budgets are adhered to and SLAs and OLAs are met;
    Keeping abreast of technologies around channels and contribute to channel strategy for

existing services around Mobile and internet Banking.
    Liaising extensively with external or internal clients on usage and configurations of

functionality,
    Training of consumer facing support staff on skills needed to solve most issues on the

platform from 1st level
    Identifying options for potential solutions and assessing them for both technical and

business suitability;
    Drawing up specific proposals and engagement of vendors for modifications or replacement

of systems / modules.
    Working closely with developers (internal and external vendor) and a variety of end

users to ensure technical compatibility and user satisfaction;


Requirements:

    Experience 2-4 years
    Web Development Tools: Any of PHP, ASP.Net, JSP/Servlets
    Programming Skills: Experience in any of C#, J2EE, J2ME, SOAP, XML Manipulations
    Database Knowledge: MS-SQL Server 2000, MySQL, or Oracle with excellent skill in Query

Development
    O/S: Windows, a very good knowledge of Unix/Linux is essential.
    App Development: Skills in SOA Architecture, Network Troubleshooting, and Software

Testing will be an added advantage.
    Others: Traceable experience in Project Management is required.
    Relevant Certifications: ITIL, CCNA, MCSA
    Soft Skills: Good communication Skills, good email and phone ethics

Click Here to apply


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