About NCR Corporation NCR Corporation (NYSE: NCR) is a global
technology company leading how the world connects, interacts and
transacts with business. NCR’s assisted- and self-service solutions and
comprehensive support services address the needs of retail, financial,
travel, hospitality, gaming, public sector, telecom carrier and
equipment organizations in more than 100 countries. NCR (www.ncr.com) is
headquartered in Duluth, Georgia.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
•
Position responsible for installation, maintenance and repairs on
equipment within an assigned territory/region to assure continuity of
customer operations and high levels of customer satisfaction
•
Responsible for ownership of customer problems or incidents until the
situation has been resolved to the customers satisfaction and or in
compliance with agreed upon Service Level Agreements
• Required
to perform work on products and services of low complexity, specifically
financial/ATM products; Make minor repairs and replace components on
Tier I equipment such as PCs, workstations and peripherals, printers,
front-end POS systems, First Line Maintenance on ATMs and kiosks, and
single pocket proof encoders
• Responsible for assisting in site
preparation, including installation of cable, staging of equipment, and
minor testing of equipment; May also perform required modular swaps and
unit replacements
• Customer Engineer responds to all customer
concerns or problems by resolving them or by escalating them to the
proper associate, team member, territory manager, or the Control Tower
•
Build working relationships with customers and develop informal
communication channels with customer account at the local level;
Represents NCR in a manner that reflects positively on the image and
reputation of the company
• Performs periodic preventative
maintenance on assigned products; Diagnoses problems, makes minor
repairs, and replaces components (at the module level); Follows
appropriate security procedures when working with ATM's and or within
financial institution
• Responsible for all NCR assets that will
be used in the delivery of customer services (i.e. tools, software,
vehicles, documentation, and intellectual property), or as assigned by
management; Maintain an appropriate parts inventory as well as parts
record keeping
• Responsible for accurate and prompt reporting
of calls and activity, as well as other reporting as required;
Responsible for tracking and reporting all expenses incurred in the
delivery of services, including telephone, private automobile, and/or
public transportation
• Responsible for capturing detailed
customer asset information and other data required to complete any
invoicing or billing activities
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
•
May require prolonged travel, carrying and lifting tool kit/parts of
varying weights (1- 50 lbs.); May require bending/squatting,
walking/standing /sitting for prolonged periods; May be required to work
on rotating shifts
• Ensure staff productivity measures are
achieved; Work together with Call Center Staff via PDA to recover
machines; Work together with Security Escort Officer
• Retail
EPOS maintenance or install experience is required; Strong desktop
hardware experience may be considered if EPOS experience is limited
BASIC QUALIFICATIONS: High School Diploma or equivalent
0-1 years of related experience
Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support A+
Certification ITE or Polytechnic in Electronics and Communications Engineering
PREFERRED QUALIFICATIONS: Associate’s Degree preferred
Previous experience in NCR or similar equipment is a plus
CCNA preferred
EEO
Statement Integrated into our shared values is NCR's commitment to
diversity. NCR is committed to being a globally inclusive company where
all people are treated fairly, recognized for their individuality,
promoted based on performance and encouraged to strive to reach their
full potential. We believe in understanding and respecting differences
among all people. This concept encompasses but is not limited to human
differences with regard to race, ethnicity, religion, gender, culture
and physical ability. Every individual at NCR has an ongoing
responsibility to respect and support a globally diverse environment.
Statement
to Third Party Agencies To ALL recruitment agencies: NCR only accepts
resumes from agencies on the NCR preferred supplier list. Please do not
forward resumes to our applicant tracking system, NCR employees, or any
NCR facility. NCR is not responsible for any fees or charges associated
with unsolicited resumes To Apply For
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