Service Manager Wanted At Vodacom Group

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African corporate connectivity and telecommunications provider that has brought affordable and reliable connectivity to Africa since 1992. In that time, we have built strong relationships in the sectors that are driving the continent’s economic growth; helping them stay connected across Africa, and to the rest of the world.
Job summary:
The position is a strategic unit that ensures customer receives the expected service end-to-end, where performance is based on the customer’s perception of the level of service delivered.
The Service Manager is the first and primary contact for the Customer, whether it is for changes, Requests or escalations. He/she will assist the Head service (and Sales manager) in order to manage the account as a whole.
Responsibilities:

    To maintain a sound knowledge and understanding of current methodologies, technologies and services as employed by the Customer and as promoted by the Company whilst maintaining an awareness of future trends within the market place.
    Ensures all credit notes issues are resolved timely and produce necessary reports for the client and management.
    Ensure all service related incidents are promptly followed up and immediate escalation set in motion to enable prompt feedback to the client without necessarily relying on the CSOC engineers for communications to the clients. The escalation needs to be promptly followed up with the relevant parties to ensure prompt resolution.
    Service Manager must ensure all the backhauls and project related issues under his/her care are proactively monitored and flagged once the backhauls are 70% utilized. This will ensure proactive action/escalation to the installs team before attaining any congestion level whereby services will be impacted. This must form part of the month end reports.
    Aligns self and extended delivery team with business strategies to deliver and meet metrics for process and service expectations as set and agreed.
    Adherence to ITIL and ISO Service Management processes.
    Ensure that all service related documentation is up to date at all times.
    Support the Head of Service management in achieving his/her objectives.

Requirements:

    Must be Client/​Customer Service oriented
    Must be an excellent communicator (both telephone and email).​
    Must be a ‘People Person’ who wants to build client relationships.​
    A ‘Problem Solver’ with the ability to analyze an issue, identifies and works with the correct resource(s) to resolve the issue and follow up to demonstrate the issue is resolved.​
    Must be Detail Oriented with the ability to gather and report/​record important information in detail.
    Strong understanding of the ITIL frame work and standards
    Experience  in managing people and resources e.g. time
    Personality Requirements
    Analytic and problem solving attributes.
    Exhibiting tact and diplomacy.
    Broad experience of post-sales support.
    “Get it done” and “Make it Happen” mentality
    Strong interpersonal skills
    Excellent Oral and written communication skills
    Stress tolerant
    The job holder must have a Bachelor Degree in Electrical/Electronic Engineering or related degree with a minimum of 5 years’ experience in service management in an ICT/Telecoms Industry.
    Possession of an MBA/Master’s degree in relevant discipline will be an added advantage
    
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Position Of Chief Accountant Available At Vodacom Group

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African

corporate connectivity and telecommunications provider that has brought affordable and

reliable connectivity to Africa since 1992. In that time, we have built strong relationships

in the sectors that are driving the continent’s economic growth; helping them stay connected

across Africa, and to the rest of the world.

Job description:

    Ensuring that the company’s financial activities are conducted in a legal, accurate,

timely manner and are maximized for stakeholders’ benefit.
    Generate monthly operating reports, forecasts, half and full year statutory accounts and

annual budget, ensuring timeliness, accuracy, relevance, good presentation and compliance

with company policies.
    Required to collate, interpret and analyse accounting and financial information and

offer regular and timely advice to management on trends, behaviours, reactions and

developments with implication for business operations.
    Preparation of monthly management accounts;
    Preparation & management of budgets;
    Design of control systems for process optimization and (where required) and to

safeguarding the assets of the company;
    Review & monitoring of operational expenses;
    Assets & Liabilities Management & review;
    Work with other line managers ensure all group related reporting deliverable for

monthly, quarterly, half-yearly and yearly are met;
    Coordinate the preparation of statutory accounts and supporting the audit planning

activities;
    Reporting under IFRS, be responsible for the compliance in financial reporting and will

contribute to on-going development of financial reporting requirements, through the

development and implementation of effective accounting & financial controls and policies;
    Liaise with external auditors, tax practitioners and other consultants to ensure the

company complies with all government laws and regulations;
    Any other assignments delegated by the Financial Director.



Requirements:

    The job holder must have a bachelor degree in accountancy or any related discipline with

a minimum of Second Class Upper/Upper Credit. ACA/ACCA qualified with at least 10 years

cognate corporate reporting experience.  Possession of an MBA/Masters’ degree in relevant

discipline will be an added advantage.
    Strong technical accounting skills including a depth of knowledge of IFRS and its

business application preferably from a
    Telecommunication or manufacturing company.
    Ability to research and report on various technical accounting issues.
    Very comfortable with Microsoft office applications, SAGE & HFM Accounting Package.
    Big 4 audit firm experience highly desired.
    Excellent Communication Skills (Verbal and written)
    Strong presentation skills
    Exceptional analytic problem solving skills
    Attention to details
    Financial and Quantitative Analysis skills
    Innovative thinking
    Highly organized and efficient
    Excellent interpersonal skills




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Product Specialist Needed At Vodacom Group

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African

corporate connectivity and telecommunications provider that has brought affordable and

reliable connectivity to Africa since 1992. In that time, we have built strong relationships

in the sectors that are driving the continent’s economic growth; helping them stay connected

across Africa, and to the rest of the world.


Responsibilities:

    Responsible for the design and architecture and implementation of products from

conceptual stage to product launch
    Shall assist in the commercial life cycle management of product
    Manage complete life cycles of the product line.
    Assist the product portfolio managers in realization of Business Plan objectives.
    Serve as the primary resource centre for all product related information.
    Assist to drive the new product development process.
    Define and execute the acceptance criteria for Proof of Concepts.
    Work with Core Engineering to identify and drive the adoption of new technologies for

optimizing existing products/services.
    Development and update of sales tools such as product pricing, product presentations,

service order forms, customer contracts.
    Generate monthly and periodic reports that track the product operational and commercial

performance at various stages of the life cycle as against the business plan.
    Liaise with Product Marketing to help revise marketing collateral such as brochures,

website, product descriptions, new press releases and assist in coordinating public

marketing campaigns.
    Perform other job related duties as required.



Requirements:

    The job holder must have a Bachelor Degree preferably in Engineering with a minimum of 5

years’ experience in Telecommunications or ICT environment.
    Testing of concept with potential target markets.
    Innovative thinking
    Ability to work in multi-cultural and multi-lingual environment
    Working and relating with peers excellently
    Skills
    Multitasking abilities, being able to take on several projects across several work

streams
    Effective public speaking, communications and writing skills
    Effective presentation skills
    Problem solving skills
    Ability to take ownership and leadership by influencing superiors

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Regional Account Manager Wanted At Vodacom Group

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African

corporate connectivity and telecommunications provider that has brought affordable and

reliable connectivity to Africa since 1992. In that time, we have built strong relationships

in the sectors that are driving the continent’s economic growth; helping them stay connected

across Africa, and to the rest of the world.


Responsibilities:

    To manage the global customer relationship for Africa HQ  accounts specifically IT /

ITES / BPO organizations in Africa;
    Build Relationship with the Key Buying centre in South Africa to influence deals

globally;
    Drive profitable revenue growth;
    Deliver the best in class customer experience to our customers; and
    Increased market share from integrated product, service, mobile solution offerings, and

fixed data product, etc.
    Deliver Revenue growth target in line with the DB
    Create opportunities for participation in Large deals with IT / ITES
    C – Level Customer stakeholder engagement and escalation contact for all customer

experience
    Engagement with various stakeholders to deliver the VGE revenue growth for USA market
    Create Sell-through opportunities with focus on products as IPVPN, Hosting, UC, Hosted

Contact Centre, etc



Requirements:

    Must have technical / professional qualifications:
    MBA and Engineering background
    Sales and cross functional work Experience of more than 12-15 years
    Strong Leadership Skills
    Good knowledge of  mobility, fixed and other communication technologies, technical sales

background preferable
    Preferably worked with IT/ ITES/ BPO organizations
    Experience in managing global sales team and a track record of global accounts/

enterprise solution selling
    Experience in complex change management and operating in a matrix, fast moving and

technical environment.
    Experience in working in multi-cultural environment (lived and worked abroad) ability to

manage an international and distributed team.
    The candidate should be Mandarin speaking and can interact with the Chinese outbound

customers to drive business with Chinese companies.
    Team player
    Strong influence and relationship management skills
    Customer centric
    Strong communication and decision making skills – ability to balance conflicting

interests and ability to lead in a high-growth, high-uncertainty environments
    Method of Application   Click Here Details

Vodacom Group Needs The Position Of EHOD Commercial

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African

corporate connectivity and telecommunications provider that has brought affordable and

reliable connectivity to Africa since 1992. In that time, we have built strong relationships

in the sectors that are driving the continent’s economic growth; helping them stay connected

across Africa, and to the rest of the world.


Responsibilities:

    Responsible for the strategic leadership, direction and development of new commercial

opportunities involving product management and development, marketing, pricing, special bids

and pre-sales activities in Nigeria.
    Formulate the Commercial Operations Strategy for VBN.
    Oversee that the clients’ contracts are being correctly managed and monitored.
    Lead and Manage the VBN Bid team.
    Ensure customer pricing is competitive and accurate.
    Ensure pricing models are kept up-to-date and are in accordance with business best

practice.
    Provide holistic commercial evaluation of deals.
    Provide an executive summary of Bid commercials for Management signoff.
    Monitor and track performance against the set targets for the Commercial Operations

team.
    Manage the entire product line life cycle from strategic planning to tactical

activities.
    Identify, Negotiate and coordinate team resources across various groups within the

organization whose inputs are required to make product(s) amendments, support growth and

meet customer demands.
    Analyse potential partner relationships for the product.
    Put in place business performance metrics that allows the success of the product to be

monitored and measured.
    Keep tab of competitive threats, discover opportunities, and work on envisaged

weaknesses to constantly position the company to achieve set vision.
    Oversee the development and implementation of the brand strategy.
    Develop and implement a Marketing Strategy which reflects priorities outlined in the

company’s Strategic Plan – including campaigns, communications, events and PR.
    Work closely with the sales team; enabling them to meet their commercial objectives by

providing them with appropriate tools, materials and presentations.
    Participate in pre-sales solution formulation through system deployment; including bid

preparation and customer interface resulting in solutions architecture proposals.
    Oversee the preparation of the technical solutions architectural and implementation

design documents.
    Develop and articulate solutions based on a customer’s strategic business or technical

requirements ascertained from working with multiple business units across the customer’s

organization.



Requirements:

    MS Office and other applications (Microsoft Outlook, MS Word, Excel, Power Point, Excel,

SAGE).
    Understand Commercial Pricing Methodology.
    Understanding of international Tax Regulations.
    Understanding of Financial Management.
    Understanding of communications Industry.
    Good business acumen.
    Understanding of service Management disciplines e.g. ITIL.
    Experience in product management and commercial methodologies applied.
    Job Related Skills
    Have a strong customer facing presence.
    Accurate data analysis with attention to detail.
    Be able to communicate across all levels within the organisations.
    Good influencing, persuasion and negotiation skills.
    Bachelors degree or Commercial discipline from a reputable university with a minimum of

of 10 years Commercial Management experience; inclusive of management in the ICT Industry

(essential), with pricing principals, in a Telco, ISP, or related ICT services industry.
    Bid/Tender exposure preferred.
    5 years Leadership/Management/Supervisory experience essential.
    Well-developed Oral, written and presentation skills.
    Be well organised, structured and be able to drive and oversee multi-discipline projects

across many companies and organisations.
    Have good experience in commercial matters, budgeting and managing against budgets.
    Ability to influence and coach stakeholders with logical and rationale analysis and

clear explanations.
    Able to work and re-prioritize within a changing environment and cope with ambiguity.
    Able to plan and prioritize work and time to meet changing requirements and short

timescales.
    Good leadership skills.
    Behavioural Competency Requirements
    Formulating Strategies and Concepts
    Leading and Supervising
    Creating and Innovating
    Planning and Organizing
    Deciding and Initiating Action
    Persuading and Influencing

Click Here To Apply

Vodacom Group, Position Of Product Sales Specialist Available

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African

corporate connectivity and telecommunications provider that has brought affordable and

reliable connectivity to Africa since 1992. In that time, we have built strong relationships

in the sectors that are driving the continent’s economic growth; helping them stay connected

across Africa, and to the rest of the world.


Responsibilities:

    Responsible to drive the sales and adoption of assigned product set across all verticals

and regions.
    Provide the Sales Organisation business consultative support required to sell the

product. The Product Specialist shall function as the in-house product subject matter expert

and a reference point for the Sales and Solutions Architecture team.
    Actively engage the Sales unit to facilitate sales across all verticals for the assigned

product set.
    Provide pricing support to the Solutions Architecture team for pre-sales solution

formulation including bid preparation
    Have a good understanding of customer and market dynamics.
    Prospect aggressively and promote the sales of assigned product set within the Sales

organisation and the Nigerian market.
    Identify new business and ways to increase revenue from the product across all accounts.
    Proactively monitor and report product sales to ensure that set targets are met.
    Develop relationship with Account Managers and develop revenue stream for assigned

products.
    Participate/facilitate client meetings (with Sales Account Managers) for the

promotion/sales of assigned product set.
    Provide feedback/input into the product/propositions development process.
    Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in

company database.  Provide monthly reporting of revenue intake and closed sales to Portfolio

Manager.
    Maintain complete customer files and maintain appropriate customer and prospect

information in the company contact management database.
    Maintain professional internal and external relationships that meet company’s core

values.
    Work closely with members of the Sales, Solution Architecture, Project Management and

members of other teams as required from time to time.
    Build trust, value others, and communicate effectively and politely with mutual respect.


Requirements:

    The job holder must have a bachelor degree in Engineering or social sciences (minimum of

Second Class or equivalent).
    Sales Experience in a technology environment is essential
    In-Depth knowledge voice and data systems
    Experience relating business requirements elicitation, training and facilitation, and

technical sales
    5 Years industry experience – Telecommunications
    Skills
    Background in IT technologies/Tech savvy.
    Background in Telecom and/or satellite industry.
    Problem solving and technical selling skills.
    Prioritizing workload of self and others.
    Written and verbal communications.
    Contract negotiation and influencing skills.
    Relationship Management and analytic skills
Interested person  Click Here To Apply

Vodacom Group Position Of Account Manager Available

Vodacom Business, a wholly-owned subsidiary of the Vodacom Group, is a leading pan-African

corporate connectivity and telecommunications provider that has brought affordable and

reliable connectivity to Africa since 1992. In that time, we have built strong relationships

in the sectors that are driving the continent’s economic growth; helping them stay connected

across Africa, and to the rest of the world.


Responsibilities:

    Responsible for sales/sales management: attracting new businesses while managing the

growth of existing clients.
    Develop and maintain positive relationships whit clients for future opportunities.
    Shall promote and maintain the strength of Vodacom’s image and quality at all time.
    Identify sales prospects
    Prospects aggressively and develops new customers through networking, referrals, company

lead generation and cold calling and follows up appropriately to obtain appointments.
    Identify new business and ways to increase revenue share of within existing accounts.
    Monitor account performance and ensure that the set targets are met.
    Maximize customer satisfaction by developing and maintaining excellent relationships and

effective communication channels.
    Manage the customer relationship for assigned accounts and develop revenue stream
    Be both proactive and reactive to the customer’s needs and actively manage/monitor their

performance (conduct and facilitate regular client visits.)
    Monitor account performance and ensure that the set targets are met.
    Prepare necessary reports (RFP’s, Metrics, Periodic Business Reviews) and maintain in

company database. Provide monthly reporting of revenue intake and closed sales to EHOD,

Business Development.
    Maintain complete customer files and maintain appropriate customer and prospect

information into the company contact management database.
    Knowledge
    Demonstrate ability to interact and cooperate with all company employees.
    Build trust, value others, communicate effectively and politely with mutual respect
    Maintain professional internal and external relationships that meet company’s core

values.
    Proactively establish and maintain effective working team relationships with all other

departments.
    Have a good understanding of customer and market dynamics and requirements.



Requirements:

    Bachelors  degree or HND in Electronic/Electronics, Telecommunications Engineering or

Business related with a minimum of Second Class Upper/Upper Credit. The candidate must

possess 5 years’ Sales experience in Telecommunications or ICT environment.
    Excellent Communication Skills (Verbal and written)
    Good presentation skills
    Must be a team player
    Excellent interpersonal skill
    Must be energetic, honest and reliable

To apply Click Here