Stanbic IBTC Bank eChannel Application Support Officer

Stanbic IBTC is the largest bank in Africa and our highly visible brand, award-winning

service, and strong global presence helps us maintain our market-leading position. We offer

all our clients a wide range of personal and commercial banking products through over 180

branches spread across every state in Nigeria and our online banking platforms.
We place huge value on the talent of our people to drive our continued success, and to

support our plans for growth. We now need a talented and resourceful graduates to help us

fulfill our business objectives and build customer loyalty.


Position Description
E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards

solutions, Finacle Internet Banking, Telephone Banking, Finacle USSD

Responsibilities:

    E-Channel Applications Support:
    Management and support of the Bank's Postilion Front End Processor (FEP), Postilion

Navigator, Postilion Office, Postilion Realtime and other ancillary systems
    Channels Integration and Postilion Application implementation and Support
    Cards Solutions support e.g. Visa/Master/Verve e.t.c.
    Finacle Internet Banking, Mobile Banking and USSD support
    Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect,

eTransact, LASG EBS-RSM payment systems
    Timely resolution of e-Channel applications incidents raised within the agreed SLA
    Investigate of system anomaly and proffer a solution
    E-Channel applications testing
    Upgrade deployment / implementation
    Support banking application projects relating to eChannels
    Monitor and ensure 24-hour availability of e-channel applications
    Configure, install custom-developed e-channel applications



Requirements:

    Strong analytic and problem solving skills
    Excellent customer relationship and ability to manage client expectations
    Proven ability to work under stress in emergencies; flexibility to handle pressure

coming from all directions simultaneously
    Strong team-orientated interpersonal skills; ability to effectively interface with a

wide variety of people at all levels
    Self-motivated and able to work under little supervision.
    Logic and problem solving skills.
    Good communication skills.
    Ability to interact with users at all levels.
    Must be service orientated
    Ability to manage time and people
    Good project management skill
    Program development skill
    Strong customer focus and ability to manage user expectations
    Technical experience
    Banking experience
    Personal Competencies:
    Competent and reliable staff that is honest and trustworthy.
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