Dangote Cement PLC Has Vacancy For Customer Service Personnel (Ref: CSP/01)

Dangote Cement Plc is the biggest quoted ,company in West Africa and the first Nigerian company listed among Forbes Global 2000 companies. The company currently has several cement production plants in Nigeria in addition to presence in 14 other African countries.

Summary:

Our successful candidates will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Responsibilities:

    Attract potential customers by answering product and service questions; suggesting information about other products and services.
    Open customer accounts by recording account information.
    Maintain DCP customer records by updating account information.
    Prepare product or service reports by collecting and analyzing customer information.
    Contribute to team effort by accomplishing related results as needed.
    Daily update of information on the website
    Be responsible for attending the live chat on the website
    Resolve product or service problems by clarifying the customer's complaint; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    Recommend potential products or services to management by collecting customer information and analyzing customer needs.



Requirements:

    Bachelor's degree in Mass Communications, Business Administration or relevant discipline.
    Customer service orientation, product knowledge, quality focus, problem solving, documentation organization, listening, answering/calling, conflict resolution, Information analysis, multi-tasking, and computer literacy.
    Market dynamics and business culture
    Minimum of (2) years relevant work experience, with at least two (2) years as a call center agent role and must master English and understand Yoruba, Hausa & Igbo. .
    Proficiency in the use of Basic MS Office support tools and application

    Apply Here


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